Privacy Policy

Privacy Policy

This Privacy Policy explains how Alteration Hub processes personal data when you use watchphoneorbit.click, contact us, or engage with our tailoring, alteration, remodelling, and upcycling services in Faro.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
Data category

Data We Collect

We may process identification and contact details, project inquiry content, garment and material information shared for assessment, consultation notes, booking details, communication records, payment-related records, and limited technical data such as device and usage information. Where relevant, we also process information you provide about garments, materials, fit preferences, and collection arrangements.

The categories collected depend on the service requested and the way the site is used.
Collection source

How We Collect Data

We receive data when you submit a contact form, send an email, call us, book a workshop visit, or discuss a project in person. We also collect information generated by the website and by basic service administration, such as inquiry logs, booking records, and technical data from your browser or device.

Information is obtained directly from users and from routine site interactions.
Cookie category

Types of Cookies

We may use essential cookies needed for site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function.

Cookie use is limited to standard operational and analytical purposes.
User control

Cookie Controls

You may manage cookies through your browser controls and, where available, through any on-site preference tools. Blocking some cookies may affect site functionality, form handling, or the accuracy of usage measurements.

Browser settings can be used to limit non-essential cookies.
User Rights

Your Rights

Depending on your location and the processing involved, you may have rights to obtain information about our processing, request correction of inaccurate data, ask for deletion in limited cases, object to certain uses, or request restriction of processing. You may also raise concerns with the competent supervisory authority where applicable.

Available rights may vary according to the applicable legal basis and local law.
Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing concerned. We may ask for information needed to confirm your identity and to understand the request before responding.

Requests are handled after reasonable verification of identity and scope.
Data Retention

Data Retention

We keep personal data only for as long as needed for the relevant inquiry, project, accounting, dispute-handling, or legal compliance purpose. When data is no longer required, we delete it or anonymise it where appropriate, subject to any retention period required by law.

Retention depends on the purpose of the record and any legal duty to keep it.
Policy Updates

Policy Updates

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The date of the latest revision should be checked each time you review the policy.

We review this policy when our practices or legal obligations change.
Privacy Contact

Contact Information

Privacy email
feedback@watchphoneorbit.click
Privacy phone
+351 918 783 648
Postal address
Rua Pintor Carlos Porfírio 35, 8000 Faro
Privacy contact
Contact Page

Use the contact details below for privacy questions and rights requests.

Contact Page
GDPR

GDPR Overview

Under GDPR, we process personal data on a lawful basis appropriate to the context, such as performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, or our legitimate interests in operating and improving the website and services. Where consent is required, it is requested separately.

Where GDPR applies, it governs our processing of personal data for users in the European Economic Area and, in some cases, for related processing carried out from Portugal.

EU compliance references
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityComissão Nacional de Proteção de Dados (CNPD)
This section is intended for individuals covered by GDPR.
GDPR-aware data handling

GDPR Rights

Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to data portability in some cases. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.

GDPR rights are assessed against the legal basis and the nature of the request.
01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare quotes, manage consultations and bookings, carry out approved remodelling or alteration work, communicate about progress and collection, process payments, maintain business records, secure the website, and meet legal or accounting obligations. We may also use limited technical data to maintain site performance and understand general usage patterns.

Processing is limited to the purposes described here and to compatible related uses.
02 · Sharing

Service Providers

We may share personal data with operational partners that support website hosting, communications, booking administration, payment processing, and similar back-office functions. Any such party is expected to use the data only for the services it provides to us and to protect it appropriately.

Service providers receive only the information needed to perform their role.
03 · Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, lawful requests, court orders, or other binding legal obligations. We may also share information when necessary to establish, exercise, or defend legal claims.

Disclosure is limited to what is necessary for the stated purpose.